Alertas de viagem e perturbações
Latest alerts and rebooking policies
Last updated Wednesday 11 December 2024, 09:31 (Amsterdam time).
Because of the security situation in Beirut, we are issuing a voluntary rebook policy to our passengers flying to, from or via Beirut (BEY) from Wednesday 18 September 2024 up to and including Sunday 19 January 2025.
Rebooking and requesting a refund
If you have booked a flight to, from or via Beirut (BEY) from Wednesday 18 September up to and including Sunday 19 January 2025, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Friday 8 November 2024.
Does your original flight depart from Wednesday 18 September up to and including Sunday 19 January 2025 to, from or via Beirut (BEY), then your new departure date should be before or on Sunday 2 February 2025. You can rebook your flight at the latest on Sunday 2 February 2025. Please see below options and rules:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Sunday 2 February 2025.
2. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.
We regret to inform you that all KLM flights to Tel Aviv are cancelled until 31 December 2024 due to the ongoing security situation.
Additionally, if your flight was originally scheduled between Wednesday 18 September and Sunday 19 January 2025 and your ticket was issued on or before Friday 22 November 2024, you have the following options:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Sunday 16 February 2025.
2. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
3. Request a refund
If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.
Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules. We continue to monitor the situation and will inform you here once there’s an update.
Impacted routes
On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.
In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.
Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.
Safety
Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.
To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.
Aeroflot
Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.
Opções de autoatendimento
Se o seu voo for afetado por uma perturbação, iremos informá-lo/a por e-mail ou mensagem de texto e, se necessário, faremos uma nova reserva automaticamente. Pretende alterar os dados da sua viagem ou solicitar um reembolso? Consulte as nossas opções de self-service.
Altere seu voo
Ajuste facilmente a data da sua viagem, o horário de partida ou o destino em caso de perturbação.
Cancele o seu voo
Pretende cancelar a sua viagem devido a alterações inesperadas? Leia mais sobre as suas opções.
Verifique os dados da sua viagem
Consulte ou ajuste rapidamente as suas informações de viagem mais recentes iniciando sessão em A Minha Viagem.
Solicitar compensação
Sofreu um cancelamento, atraso ou remarcação? Poderá ter direito a uma indemnização.
Peça um reembolso
Já não pretende apanhar o seu voo? Verifique se tem direito a um reembolso pela viagem não realizada.
Comunicar bagagem atrasada
Não encontrou sua bagagem após a chegada? Sempre denuncie isso on-line em até 48 horas após sua chegada.
Apoio e direitos
Perturbações em Schiphol
Sofreu perturbações ao viajar através de Schiphol? Eis o que pode esperar e o que pode fazer.
Perturbações noutros aeroportos
Sofreu perturbações ao viajar através de outro aeroporto que não o de Schiphol? Aqui está o que pode fazer.
Leia os seus direitos
Em caso de cancelamento, atraso, downgrading ou recusa de embarque, são estes os seus direitos.
Precisa da nossa ajuda?
Se tiver problemas com as nossas ferramentas de self-service, não hesite em contactar-nos.