Disruption information
How to prepare
Please check Amsterdam Airport Schiphol’s website for updated information about the waiting times at the airport.
For updated information about your flight, please check the status of your flight.
We advise you to be at the airport 2 hours before departure for European flights, and 3 hours before departure for intercontinental flights. Waiting times can vary depending on the day and time. Please also check Schiphol’s website or app for the most current information.
You can check in and drop off your baggage at the KLM desks or Schiphol's self-service baggage drop-off machines. Please note that you can only check in your baggage the same day your flight leaves. The KLM desks are open between 04:30 AM and 10:00 PM.
Go to the Schiphol website for advice on how to prepare.
Como passageiro que parte de Schiphol, você pode agora reservar um horário e passar pela verificação de segurança no horário de sua escolha. Isso é gratuito e ajuda a evitar longas filas na segurança. Você pode encontrar mais informações no site do Schiphol.
If you are travelling with hand baggage only and have already received your boarding pass, you can proceed directly to security. Check the airport screens for your gate number and follow the yellow signs to the entrance of the security area. Schiphol employees are available to answer your questions at the airport.
If you travel with checked baggage or need a boarding pass, please proceed to the check-in desk or baggage drop-off machines as indicated on the airport screens.
Check which types of assistance are available and how you can arrange this service. However, assistance services do not guarantee priority access to the security lanes.
SkyPriority at Schiphol
The SkyPriority benefits cannot be purchased as a separate service. SkyPriority is a selection of benefits linked to your ticket or your Flying Blue status.
If available, you can buy an upgrade to Business Class, which allows you to use the SkyPriority area for baggage check-in, drop-off, and security checks. Please note: at Schiphol, there are no SkyPriority lanes at border control.
Yes, you can. At Amsterdam Airport Schiphol, check-in and baggage drop-off services are available in the SkyPriority area (desks 9, 10, and 11 in departure hall 2). After checking in and dropping off your baggage, you will be guided to a priority area for security checks. You can go directly to the priority area for security checks (behind check-in row 9 in departure hall 2) when you already have a boarding pass and travel with hand baggage only.
Rebook and refund
If your flight was cancelled less than 48 hours before departure, we will automatically rebook you onto the next available flight. You can also request a full refund of your ticket and extra options.
Rebooking
Reimbursement of unforeseen expenses
If your new flight departs the next day and you cannot go home for the night, you can arrange hotel accommodation.
- Go to a self-service kiosk at Schiphol to arrange a hotel voucher.
- You can also book a hotel yourself.
- Checked baggage will stay at the airport.
- If needed, you may purchase small necessities such as clothing and toiletries.
You can request reimbursement of all reasonable expenses. These are the guidelines for reimbursement:
- Meal: up to EUR 25 per person per meal (including breakfast, if this is not included in the room rate).
- Transfer to and from the airport: up to EUR 50 per transfer.
Hotel: reasonable day price. We suggest finding hotel accommodation via Booking.com , Expedia.nl , NH-hotels.com , our app , or the self-service kiosk at the airport.
Full refund
If you decide not to travel after the cancellation, you can request a full ticket refund and extra options.
If you miss your connecting flight, we will automatically rebook you onto the next available flight.
Rebooking
- Make sure to update your contact details via My Trip, so we can reach you.
- You can also use the self-service kiosk at the airport to check your new flight and get a boarding pass for your next flight.
Reimbursement of extra costs
- Meal: up to EUR 25 per person per meal (including breakfast, if this is not included in the room rate).
- Transfer to and from the airport: up to EUR 50 per transfer.
Hotel: reasonable day price. We suggest finding a hotel accommodation via Booking.com , Expedia.nl , NH-hotels.com , the KLM App , or the self-service kiosk at the airport. Please note: you will only be able to rebook yourself after the actual departure time of your missed flights. When you are rebooked, your baggage will be automatically rebooked as well.
In the unfortunate event of missing your flight, you travel on another flight or cancel your trip and receive a travel voucher.
Rebook yourself
Request travel voucher
- You can request a travel voucher valid for 1 year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights offered on our website or the Air France website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats, and baggage on KLM and Air France flights.
Do you want to change your travel plans? We recommend using the self-service options. You can use the self-service options on My Trip by logging in, either with your account or your booking details.
If you prefer not to travel or change your travel plans due to operational inconveniences at the airport, you can reschedule your travel plans following our guidelines.
You can read more about your rights to assistance and compensation on our website in case of cancellations and delays.
Delayed baggage
We will make sure to deliver it to you as quickly as possible. To help us do so, please report it as delayed upon your arrival. For most destinations (except the UK), you can do this online within 48 hours of arrival.
In almost all cases (except the UK), you can report your delayed baggage online within 48 hours of arrival. Please have your booking code at hand. When filling in the form, you will read how to proceed next.
If this report does not work online, you can also see an agent upon arrival at the airport or call the KLM Customer Contact Centre.
You can find the status of your baggage via our online tracking information. Please have the reference number and the last name you used during the registration of your delayed baggage at hand.
Note that due to the current situation, it may take a few days to update the status of your baggage. Worldwide, several airports face exceptional operational conditions. This may affect the delivery of your delayed baggage. The KLM Customer Contact Centre is currently unable to provide you with any further information. Unfortunately, that is why it is not helpful to contact us about the status of your baggage.
Yes, you can change the delivery address online. Please have the reference number and the last name you used during the registration of your delayed baggage at hand. To ensure the correct information is used to deliver your baggage, we kindly ask you to notify us as quickly as possible.
Usually, you will receive the baggage within 2-3 days. Please note: several airports worldwide are facing exceptional operational conditions. This may affect the delivery date of your delayed baggage. The KLM Customer Contact Centre is currently unable to provide you with any further information. Unfortunately, that is why it is not helpful to contact us about the status of your baggage.
When you reported your delayed baggage, you could choose multiple options for returning. If you have selected ‘airport pick-up’ and received a message that the baggage has arrived, you can come to the airport to pick it up. Unfortunately, getting to the airport before receiving this message is not helpful.
In case the delivery of your baggage is delayed, reasonable expenses for necessary so-called first needs will be reimbursed. Please keep the purchase receipts.
To report delayed baggage and/or check the status of your baggage, we advise you to visit the link below.
If you cannot find the information you need online, you can also see an agent in the baggage hall upon arrival at the airport or contact the KLM Customer Contact Centre.
If this report does not work online, you can also go to the counter in the baggage hall upon arrival at the airport or contact the KLM Customer Contact Centre.
Although your baggage is equipped with a tracking device, such as AirTag or SmartTag, we kindly ask you not to come to the airport.
The tracking device may provide information about your baggage's whereabouts but is not linked to our systems. Due to internal processes and customs procedures, it may take some time before your baggage becomes available for delivery or pickup, depending on the airport's options.
Rest assured, you will receive a notification when your baggage is ready for pickup or delivery. Please don't forget to activate the lost mode on your tracking device and update your contact details. This will help us to reach you quickly if necessary.